Privacy and Cookie Policy

1. Introduction

2. Data We Collect

We may collect and process the following personal data:

• Identity Data:

  First Name, Last Name or similar identifier.

• Contact Data:

  Email Address, Telephone Number.

• Transaction Data:

  Details about payments to and from you and other details of services you have purchased from us.

• Technical Data:

  Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website

• Usage Data:

  Details about payments to and from you and other details of services you have purchased from us.

• Transaction Data:

  Information about how you use our website and

• Communications Data:

  Your preferences in receiving marketing from us and your communication preferences

3. How We Use Your Data

We use your personal data to:

• Provide and manage your access to our site and services.

• Process and manage bookings and payments.

• Communicate with you, including sending booking confirmations and updates

• Manage our relationship with you, including notifying you about changes to our service terms or privacy policy

• Administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)

• Use data analytics to improve our website, products/services, marketing, customer relationships, and experiences

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• To fulfill our contractual obligations to you when you make a booking
• To comply with legal and regulatory requirements
• To manage our business, provide services, and improve our offerings
• Where you have provided consent, especially for marketing communications

5. Data Sharing and Disclosure

We may share your personal data with third parties who provide services on our behalf, such as payment processors and IT services, as well as when required by law, or to protect our rights. We may also share your personal information In the event of a merger, acquisition, or sale of assets.

In any event when your personal data may be transferred to and processed in countries outside Nigeria, we will ensure appropriate safeguards are in place to protect your data in such cases, or notify you for your explicit authorization, as applicable.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including critical information security controls to guarantee the confidentiality and integrity of your information in our possession.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, audit, or reporting requirements.

8. Your Rights

As a data subject to City Spaces and Bookings, you have the right to:

• Access your personal data,

• Rectify inaccurate or incomplete data,

• Erase your personal data (right to be forgotten),

• Restrict the processing of your data or object to the processing of your data, and

• To withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

You also have the right to complain to the supervisory authority (Nigeria Data Protection Commission - NDPC) if you feel unsatisfied with how we handle your personal data or requests. For further clarity on how to exercise these rights, you can contact us at support@cityspacesandbookings.com.

9. Our Use of Cookies

We use cookies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Site.

We use essential cookies necessary for the functioning of the Site, analytical/performance cookies that allow us to recognize and count the number of visitors and see how visitors navigate the Site. We also use functionality cookies to recognize you when you return to our Site and personalize content for you, as well as targeting cookies to record your visit to our Site, the pages you have visited, and the links you have clicked.

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality, as well as your experience on our Site.

10. Third-Party Links

Our Site may contain links to third-party websites. In such cases, we are not responsible for the privacy practices or content of these external sites.

11. Grievance Redress Process

We are committed to addressing any concerns or complaints you may have regarding how we process your personal data. If you believe that we have not adequately resolved your concerns, you have the right to escalate the matter to the supervisory authority.

Our grievance redress process involves submission of your initial complaints via support@cityspacesandbookings.com Upon receipt of your complaint, we will acknowledge it within 1 - 3 business days, and then we will investigate your complaint and aim to provide a comprehensive response within 30 calendar days.

If we are able to resolve your concern, we will provide a detailed explanation of the actions taken to address the issue. If you are not satisfied with our response or believe that we have not handled your personal data in compliance with applicable laws, you have the right to lodge a complaint with the relevant supervisory authority.

However, we encourage you to contact us first to allow us the opportunity to resolve your concerns before escalating them to the supervisory authority.

12. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page.

13. Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at support@cityspacesandbookings.com